2022 Volkswagen ATLAS - AIR BAGS Failure Complaint (#b166fb)

2022 Volkswagen ATLAS

• Date of Incident: Nov-04, 2024
• Date complaint filed: Nov-19, 2024
• Failed components: AIR BAGS

I was made aware of this recall in june of 2024. I called to schedule my car and when i showed up was told the repair was not available. I was told when the letter was mailed in august i could get my vehicle repaired and advised not to use the front passenger seat. I tried calling again in august and was told still no repair available and "don't use the front passenger seat". I most recently called in november of 2024. Our local dealer told us no repair was available and to call vw's 1800 number. The local dealer also gave misinformation about the recall and when i asked they told me they didn't know. I called vw customer service and was told my car is in wave 3. I asked for reasoning about why my car is in wave 3 and they couldn't give any explanation. When i asked when wave 3 repairs would be available, they didn't have an answer. I was told wave 1 and wave 2 had started but there was no eta for wave 3 to start and to not use the front passenger seat. This car is our family car. We have enough seatbelts in the car for each person in the family. We have been told for close to 6 months now not to use our primary mode of transportation with no reasoning on why we are in wave 3 and no estimate for a repair to be made. I requested to speak with a supervisor and was denied. I also reached out through the facebook page of vw and received similar information. (no idea why you are in wave 3 and no eta on a fix).

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