Volkswagen Complaints

2024 Volkswagen ATLAS
  • Date of Incident: Dec-02, 2024
  • Date complaint filed: Dec-19, 2024
  • Failed components: ELECTRICAL SYSTEM

I have a 2024 volkswagon atlas and right now my screen is completely not working. Everything is functional through the screen for controls as well. I can't even control the thermostat. This has become a safety issue as my windows are icy in the morning and i cant turn the defroster on. The service department at the dealership won't look at the car because they said it is a known issue and volkswagon is doing a system update. I was told to hold the power button down for 10 seconds to reset the screen but even that is not working at all. Warning lights come up constantly as well.

2023 Volkswagen TAOS
  • Date of Incident: Dec-18, 2024
  • Date complaint filed: Dec-19, 2024
  • Failed components: UNKNOWN OR OTHER

The infotainment system goes black while driving. When i first bought the car in may 2023 it was going black a few times. I took it to the dealership and they alleged the system was replaced. Now the infotainment system goes black while driving multiple times per week. There have been multiple times that it goes black and resets while i am backing out. This is extremely frustrating and unsafe if i am relying on gps maps to get to my destination and the system goes black while driving and when i back out it creates a safety hazard.

2023 Volkswagen ATLAS
  • Date of Incident: Mar-27, 2024
  • Date complaint filed: Dec-19, 2024
  • Failed components: AIR BAGS

The contact owned a 2023 volkswagen atlas. The contact stated while driving at 35 mph, a vehicle was coming towards her in the opposite direction making a left turn, and she collided with another vehicle on its front passenger side. No air bags were deployed. The vehicle was towed to an independent mechanic where it was then towed by her insurance company. The vehicle was deemed a total loss. The contact stated that she sustained injuries on her neck and back. The contact's daughter who was the front passenger sustained injuries on her neck, back, and left leg. Both have received medical attention vis doctors. The contact received nhtsa campaign number: 24v464000 (air bags) however the vehicle had already been deemed totaled. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was unknown.

2024 Volkswagen ATLAS
  • Date of Incident: Nov-18, 2024
  • Date complaint filed: Dec-18, 2024
  • Failed components: SERVICE BRAKES

Horrific screeching sound while braking. Braking when going down slight hill grinds and drags when braking. Brake sound occurs after car stops in addition to the grinding screeching sound during braking. Took vehicle in to vw and they report brake pads are 8mm and no issues found but stated there is a defect in the composite of this models brakes and will notify once they get more information. This is absolutely unacceptable and unsafe. Why should i be driving a brand new car with these sounds?? The embarrassing sound and lack of braking is a severe concern.

2014 Volkswagen Passat
  • Date of Incident: Dec-18, 2024
  • Date complaint filed: Dec-18, 2024
  • Failed components: AIR BAGS

Employee name antoanete refused to assist in recall repair and loaner vehicle i asked for manager , new manager andrew wasn’t even available i was promised a call back it didn’t happened. I made 5 calls and antoanete doesn’t help customers she doesn’t know anything and manager not available each time my issue is not resolved

2022 Volkswagen TAOS
  • Date of Incident: Dec-12, 2024
  • Date complaint filed: Dec-18, 2024
  • Failed components: ENGINE

Head gasket leak. Went from zero issues with coolant whatsoever to the car smelling like it was burning after being turned on and being deemed unsafe to drive requiring a tow to the dealership for repair. Once there, head gasket replacement deemed necessary. Seems to have been a very an abrupt change. Luckily in this instance the car was parked and did not actually catch fire but i am concerned for my safety if this would have happened while the vehicle was in motion.

2019 Volkswagen ATLAS
  • Date of Incident: Dec-11, 2024
  • Date complaint filed: Dec-18, 2024
  • Failed components: FUEL/PROPULSION SYSTEM

2019 vw atlas se v6 fwd with 66,xxx miles usa. Just very recently at this mileage i experienced stalling at low speeds or coming to stop and engine has died on 2 occasions. Once reversing out of my driveway sand dealing getting reverse to neutral to eventually fully stop and to shift into drive as i occasionally do but this time the engine died as i shifted to neutral. No known warning lights at that time. Second time i came to slow and then stop at a median to u turn as i've done numerous times but while stopping there waiting for cross traffic to clear, engine died and dash message said to restart manually. I put into neutral and restarted car. Days after, i see dash message of error, start stop disabled/malfunction. Thereafter for almost a week, start/stop would not engage at all. I researched and had a gut feeling that the service campaign letter i received from vw regarding charcoal canister extended warranty would be relevant. My gut feeling, and research, and now finally confirmed by dealership, the issue is in fact the charcoal canister and n80 valve. I now lost confidence in vw quite beyond fully. My very first issue was the sway bar end link issue which i think became a service campaign issue. I wasn't informed of any issue in this case but felt a gradual degradation in handling and ride quality around 3x,xxx miles and took it into dealership to inspect. End links replaced under warranty with updated parts and car felt normal and can to itself. Second big issue and annoyance was the passenger airbag detection system. I received letter that my car affected and thought a fix would arrive soon but was paranoid about having front passenger riding bc the issue was that system might not detect person sitting there and not deploy airbag in accident. Frustrating to have a fix come almost a year later!!!! Other issue, leaking or low or missing coolant warning, cylinder misfire and water pump replaced.

2014 Volkswagen Passat
  • Date of Incident: Oct-04, 2024
  • Date complaint filed: Dec-17, 2024
  • Failed components: ENGINE and UNKNOWN OR OTHER

Unknown. I was driving down the interstate and car just lost power and wouldn’t get no gas. Got it to the side of the road and it wouldn’t crank back up. Took it to shop and the mechanic stated motor need to be replaced.

2013 Volkswagen Jetta
  • Date of Incident: Dec-13, 2024
  • Date complaint filed: Dec-17, 2024
  • Failed components: ELECTRICAL SYSTEM and POWER TRAIN

The contact owns a 2013 Volkswagen Jetta. The contact stated that the vehicle was taken to the dealer, where the compliance recall Campaign Number: 3M02 was completed. The contact stated that while attempting to remove the key from the ignition switch while the vehicle was in drive(D), the key came out smoothly. Additionally, the contact stated upon starting the vehicle and entering the key in the ignition switch, the Electronic Power Control (EPC) and the check engine warning lights illuminated. The contact stated that the recall failed to fix the failure. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 55,000.

2018 Volkswagen TIGUAN
  • Date of Incident: Dec-10, 2024
  • Date complaint filed: Dec-17, 2024
  • Failed components: SERVICE BRAKES

The 2018 volkswagen tiguan se (4motion) has approximately 75,000 miles on it. The rear driver-side brake lines failed, snapping in half, which resulted in a complete loss of brake fluid. Consequently, the vehicle was unable to stop unless the emergency brake was engaged.

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