2023 Mercedes-Benz EQS 450+ - SUSPENSION Failure Complaint (#b14a00)

2023 Mercedes-Benz EQS 450+

• Date of Incident: Sep-25, 2024
• Date complaint filed: Oct-09, 2024
• Failed components: SUSPENSION

Two weeks ago, i returned back from work and later on in the evening was driving to go to grocery store when the car seemed to get pulled to one side and started shaking when driving around 40mph. Not knowing what was going on, i turned back and slowly drove it back home. Next morning, i thought may be there is low tire pressure ( even though it was in range), i slowly drove to get air filled. After that coming home the car started pulling on the left side and shaking around 40mph speed. So i slowly drove it back home with flashers on and then towed it to the dealership not knowing what was going with it. Car has only 6700 miles on it. Dealership looked at it and said that the left rear strut was broken and right rear strut is damaged. No other damage to the car. They think i might have drove over 'some object'. I have the same drive to work for 10 years, i drive about 2 to 3 times a week to work. There is no major trenches or big bumps on the road. Majority of drive is freeway driving of about 25 miles plus. This is brand new luxury vehicle, and i would know if i drove over some thing so big to cause such a major damage. At no point i drove over any thing major - otherwise i would not have thought of 'tire problem' initially. I am really shocked that driving for 40 years, i have never encountered such an issue. My concern is that the car is so smooth driving that it had such a major damage without driving over any large potholes etc. Not sure if other mercedes eqs has had similar issues. Dealership states that this is not covered under warranty. I just want to make sure that there is no significant manufacturers defect in these parts to cause such a mjaor damage to the struts without any other damage to the underside of the car. I am glad that i did not get into any major accident but dealing with such breakage of car part is beyond my understanding of how such a thing can happen without one realizing that it had happened. Thank you for your attention

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