2019 Lincoln NAVIGATOR - POWER TRAIN Failure Complaint (#b166aa)

2019 Lincoln NAVIGATOR

  • Date of Incident: Nov-13, 2024
  • Date complaint filed: Nov-19, 2024
  • Failed components: POWER TRAIN

Powertrain malfunction/reduced power while on the highway! Low boost power malfunction causing excessive fuel and oil consumption, spinning/timing misfire, and reduced speed! Check engine light and powertrain malfunction lights later indicated p0365 and p0369 error codes. Dealership says i need a new timing chain and vct selenoid. I found out this is a known issue with 2018-2020 lincoln navigators and that lincoln has issued tsb bulletins regarding these very issues! I am experiencing all of the symptoms - rattling when starting from a cold start, excessive oil consumption, spinning/misfiring when changing gears, crazy slow acceleration, low fuel economy. Initially the light came on in october with the lincoln app telling me incorrect oil so i went and had my oil changed 10/30. It didn't help at all. I had the car diagnosed locally before calling to have it scheduled to be fixed at the dealership. The auto place wouldn't even give me a quote!! I have attached their diagnostic. The dealership stated the cost would be $5400 for vct selenoid and timing chain. Dealership also stated this is a known issue and he had the same vehicle of the same year for the same reason he's working on right now! I looked it up and lincoln knows! They know about this issue!! I contacted lincoln and they refused to help!!! I believe lincoln should extend grace and help with the cost of repair because they have know about this ongoing issue. Instead of helping their customers by issuing a recall or optional service help, they're putting the bill on the customer or their known issue.

Vehicle VIN Info

VIN Pattern5LMJJ3LT*KE******
Drive Type4WD/4-Wheel Drive/4x4
Gross Vehicle Weight RatingClass 2F: 7,001 - 8,000 lb (3,175 - 3,629 kg)
ManufacturerFORD MOTOR COMPANY, USA
MakeLINCOLN
ModelNavigator L
Model Year2019
SeriesReserve
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Base Price88405
Engine ConfigurationV-Shaped
Engine ManufacturerFord
Engine HP310
Engine KW231.167
Engine Displacement (L)3.5
Engine Displacement (CC)3500
Engine Displacement (CI)213.583
Other Engine InfoGasoline Turbocharged Direct Injection (GTDI)
Primary Fuel TypeFlexible Fuel Vehicle (FFV)
Wheelbase - Short131.6
Brake System TypeHydraulic
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemStandard
Lane Departure WarningOptional
Lane Keep SystemOptional
Forward Collision WarningOptional
Advanced Automatic Collision NotificationStandard
Rear Visibility SystemStandard
Daytime Running LightStandard
Keyless IgnitionStandard
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Side Air Bag1st and 2nd and 3rd Rows
Seat BeltsManual
Semiautomatic Headlamp Beam SwitchingStandard
Plant Company NameKentucky Truck
Plant CityJEFFERSON COUNTY
Plant StateKENTUCKY
Plant CountryUNITED STATES (USA)
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