2017 Lincoln MKZ - ENGINE AND ENGINE COOLING Failure Complaint (#b16414)

2017 Lincoln MKZ

• Date of Incident: Oct-14, 2024
• Date complaint filed: Nov-15, 2024
• Failed components: ENGINE AND ENGINE COOLING

The contact owns a 2017 lincoln mkz the contact stated while driving 35mph, the check engine light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was in the number two cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact was relating the failure to technical service bulletin 19-2172 (coolant in cylinders, white exhaust smoke, and/or illuminated mil)  however the vin was not included in the service bulletin. The manufacturer was notified of the failure and offered no assistance informing the contact that the vin was not included in the service bulletin. The failure mileage was 7,500.

Vehicle VIN Info