2011 Lincoln MKX - SERVICE BRAKES Failure Complaint (#b1725e)

2011 Lincoln MKX

• Date of Incident: Dec-03, 2024
• Date complaint filed: Dec-06, 2024
• Failed components: SERVICE BRAKES

Twice while at a stop light with my foot on the brakes because of an incline, the engine sped up like it was grasping for air and the engine shut down. It started back each time, but the second time, my engine light came on. I called aaa since i am a member and went there for the repair. They diagnosed it as a brake booster problem and printed a copy of the ford document sent to all us ford and lincoln dealers regarding customer satisfaction program 13n02, supplements 2 & 3. Aaa suggested i take it to a ford/lincoln dealer and have the repair made under the recall. However, when i contacted ford/lincoln, they declined to even look at my car and said the recall was vin specific and my car was not listed. Interestingly at the dealer and when i called and talked to several people at ford and then lincoln, they all asked my mileage. My mileage is 134,000, and 13n02 says it is effective up to 150,000 miles. The ford document does not mention being vin specific and my car is listed, a 2011 mkx with less than 150,000 miles. Your site says there are no open recalls for my car as well. Thanks [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

Vehicle VIN Info