2013 Lincoln MKT - UNKNOWN OR OTHER Failure Complaint (#b160a4)

2013 Lincoln MKT

• Date of Incident: Oct-04, 2024
• Date complaint filed: Nov-11, 2024
• Failed components: UNKNOWN OR OTHER

I purchased a used vehicle and had an open safety recall for the rear tow link replacement do to the fact that it could lose steering control and crash if not replaced so i scheduled an appointment with my local dealership to have them replaced i took it in on a friday they called me to come pick it up asked me to return the following friday for an alignment so i did after the following friday's alignment my steering wheel was sideways when it was going forward it was a bad alignment so i call them back up and explain the situation and that they needed to fix it to which they called back and left a message saying that it was not part of the recall and that i would have to pay for it out of pocket which is completely incorrect as i have also confirmed with another dealership that it is part of the recall after discussing that with them they took it back in they said they'd look at it according to the paperwork they gave me when i picked it up yet again it said that he had clocked in for 2 minutes so i obviously was concerned with the alignment so i called another dealership and asked if i could take it into them. Long story shorts the safety recall had never been performed at all!

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