2018 Lincoln MKT - UNKNOWN OR OTHER and STRUCTURE:BODY:DOOR Failure Complaint (#b0a1b2)

2018 Lincoln MKT

• Date of Incident: Mar-01, 2024
• Date complaint filed: Mar-06, 2024
• Failed components: UNKNOWN OR OTHER and STRUCTURE:BODY:DOOR

On [xxx] the drivers side keyless entry fell off our vehicle while traveling on the ohio turnpike. The wiring harness held the trim component from falling off the vehicle, but caused it to fling and smash into the vehicle until we pulled off the turnpike. We duct taped the part in place until we could get the vehicle to our local lincoln dealer. I noticed that the part had no clips to hold it into place, just double sided sticky tape that had only adhered to about 1/3 of the frame. On inspection, we noticed that the passenger side trim was also loose. I was told by lincoln that at 53,000 miles this was a trim part and not considered an electrical component. We purchased a new component (part # be9z7420555ba) and had the dealership (signature ford of owosso, mi) install the part. Now on [xxx] we heard a rattle coming from the drivers door. On inspection, the new part has almost came off again as well as the passenger side trim. We checked for a recall and found that the ford edge (the same basic vehicle with a ford logo) has a recall on this same component. Can you be of any help in this matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

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