My 2019 lincoln continental has been displaying an adaptive steering failure message for over 8 months now. I have taken the vehicle to multiple dealership and they just tell me the part is on back order. I have contracted the lincoln office 888-214-2155 three times now 9/2/24, 10/10/24, 10/30/24, and just get the same answer. Someone will call me back. I never get a call back. My case # with lincoln is [xxx]. The owners manual says that it is not safe to drive the vehicle with this issue however the dealer ship tell me it's ok. What can i do to escalate this?? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
| VIN Pattern | 1LN6L9RP*K5****** |
| Drive Type | FWD/Front-Wheel Drive |
| Manufacturer | FORD MOTOR COMPANY |
| Make | LINCOLN |
| Model | Continental |
| Model Year | 2019 |
| Trim | Reserve |
| Body Class | Sedan/Saloon |
| Vehicle Type | PASSENGER CAR |
| Base Price | 59710 |
| Engine Model | 2.7L GTDI |
| Engine Configuration | V-Shaped |
| Engine Manufacturer | Ford |
| Engine HP | 335 |
| Engine KW | 249.809 |
| Engine Displacement (L) | 2.7 |
| Engine Displacement (CC) | 2700 |
| Engine Displacement (CI) | 164.764 |
| Primary Fuel Type | Gasoline |
| Wheelbase - Short | 117.9 |
| Electronic Stability Control | Standard |
| Traction Control | Standard |
| Blind Spot Monitoring System | Standard |
| Lane Departure Warning | Standard |
| Lane Keep System | Standard |
| Forward Collision Warning | Standard |
| Advanced Automatic Collision Notification | Standard |
| Rear Visibility System | Standard |
| Daytime Running Light | Standard |
| Tire Pressure Monitoring System (TPMS) | Direct |
| Keyless Ignition | Standard |
| Auto Reverse System | Standard |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Knee Air Bags | 1st Row (Driver and Passenger) |
| Side Air Bag | 1st and 2nd Rows |
| Seat Belts | Manual |
| Semiautomatic Headlamp Beam Switching | Standard |
| Plant City | FLAT ROCK |
| Plant State | MICHIGAN |
| Plant Country | UNITED STATES (USA) |