2019 Jeep CHEROKEE - POWER TRAIN Failure Complaint (#b17ee1)

2019 Jeep CHEROKEE

• Date of Incident: Dec-19, 2024
• Date complaint filed: Dec-25, 2024
• Failed components: POWER TRAIN

Last week, my wife was turning left at a busy intersection and her 2019 jeep cherokee suddenly wouldn't accelerate, and she had to coast across 4 lanes of traffic during evening rush hour. After placing in park and shutting off to refuel, she restarted and upon putting in drive, 4wd srv light was still on, yet this time the vehicle was able to move again. So luckily she was able to get home. Next morning, i went to take the car to local mechanic. Sitting at the end of our street and ready to turn left onto a high-traffic main road, i experienced the same condition, with 4wd srv light, also check engine symbol indicator, and also the same error message on info screen of: "4wd neutral warning vehicle may move even in park. " and similarly, when i tried to start pulling out with cars approaching from both directions, when taking my foot off the brake and onto the accelerator, i felt no resistance at the pedal, as rpms increased yet the vehicle didn't move an inch. I shifted into park, and momentarily killed the engine. Then restarted it, and once back into drive—although 4wd indicator was still on—i was able to get power to the drive wheels and was able to pull out. Seeing as my 11 year-old son was also in the car with me, i'm very grateful that the failure to accelerate didn't occur at the moment i would've just pulled out in front of fast-approaching traffic. I took the vehicle to a local mechanic and explained the situation. A few hours later, they called me stating the power train unit (ptu) was bad and would need to be replaced. They also informed me that the part, according to a local jeep dealer they contacted was unavailable and "not even on the horizon. " they said a used and remanufactured part could be used to make the repair, but that it would cost $600 more than if a new part were available. They also said that there were no aftermarket parts available, and that the part itself was not repairable, but had to be replaced. Quoted $3700. The power train unit

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