2015 Infiniti Q50 - POWER TRAIN Failure Complaint (#b16f2d)

2015 Infiniti Q50

• Date of Incident: Aug-28, 2024
• Date complaint filed: Dec-02, 2024
• Failed components: POWER TRAIN

I received a recall notice (folded information card) from infinity in the mail in about august 2024 regarding recall nhtsa 24v-470-r24a7. I also received an email from infinity on august 28, 2024 with subject "your q50 is due for important recall repairs " and noted it stated recall code r24a7/r24a5: nhtsa 24v-470: recall description q50/q70 prop shaft. I contacted infinity to schedule the repair and received a confirmed email service appointment for october 4th 2024. When i arrived at the dealership the service department told me they did not have parts but would change my oil and do other service for a fee. All i wanted was the recall fixed. In total i've been to the dealer 3 times and been always told that they have not received parts from the manufacturer. Today i called infinity consumer affairs department at 1-800-662-6200 and spoke to "dennis". He did little but talk in circles and did nothing to provide information and when the recall would be fixed. Since i was getting no information and he was not listening or helping i told him i was ending the call and calling the nhtsa, which i did and spoke with tyronda. Confirmation number for call she gave me is [xxx] for our call. After my repeated efforts and complaints, infinity appears to have no interest on fixing the vehicle recall they first advised me of in august, only seemingly "going through the motions" as slow as possible. My car is not fixed after about 4 months and they have done nothing to contact me as to when it will be repaired. That is my complaint information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

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