The contact owns a 2010 ford fusion. The contact stated that while driving in a park lot attempting to stop with the brake pedal applied, the vehicle failed to respond and the brake pedal traveled to the floorboard. The vehicle was driving to the dealer where it was diagnosed the brakes need to be replaced. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 19v904000 (service brakes, hydraulic). The manufacturer was not notified of the failure. The failure mileage was 162,000.
The contact owns a 2011 ford fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to nhtsa campaign number: 19v001000(air bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the steering wheel. Additionally, the contact stated that while driving various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. The failure mileage was approximately 162,000.
The power steering went out. They had a recall for it but its no longer available. I never had an issue til now so if it was a danger then it should still be a recall no matter what year it is now
When accelerating from a stopped position, the throttle is staying stuck wide open. Without my foot on the accelerator, the engine still accelerates wide open. Stepping on the brake, doesn't do anything or make it stop. It has now happened 3 times in the last 2 weeks. I was not taking off at a fast speed. I was accelerating at a normal rate.
The contact owns a 2018 Ford Fusion. The contact stated that after her son had placed the vehicle into reverse(R), the vehicle failed to respond when shifted into drive(D). The contact stated that the WRENCH (Transmission) warning symbol appeared on the instrument panel. The vehicle was towed to the dealer where a diagnostic test was performed. The contact was informed that the shifter cable bushing and the shifter cable bushing cap needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 60,000.
The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the steering wheel seized. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with power steering rack assembly failure. The contact was informed that the power steering rack assembly needed to be replaced and reprogrammed. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty. The contact stated that in July 2023 the first failure occurred, and the relays in the steering box were replaced. The vehicle was repaired; however, the failure recently reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under NHTSA Campaign Number: 13V232000 (Steering); however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 65,510.
The contact's mother owns a 2011 ford fusion. The contact stated that upon starting the vehicle, the steering wheel seized. The service power steering now message was displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. The failure mileage was approximately 181,481.
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that unknown gaskets had malfunctioned, causing fluids to leak into the engine. The engine was currently being replaced. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 75,000.
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the engine started to vibrate violently. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine block, resulting in damages to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.
The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was parked, there was white smoke intermittently coming from the exhaust pipe. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The mechanic made the contact aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.