I had my 2021 cadillac escalade esv vehicle service twice at the dealership of purchase regarding the vehicle gear shifting on its own and dragging. The service advisor said they couldn’t find a problem with the vehicle. He told bring it back if it does it again. [xxx] the problem occurred twice in one day. I thought maybe i had bumped it out of gear inadvertently. I started looking down every time i touched the gear shift to assure it was the correct setting. I booked appointment service via my phone 2/11/24 for [xxx] service. I was at the car wash drive thru [xxx] my vehicle was in neutral coming off the conveyor belt. As i attempted to pressed the shift toggle to change gear my vehicle made a weird noise. I never got the chance to shift to drive. Grinding pulling noise like it was stuck. My vehicle shot forward like something catapulted. My vehicle hit another vehicle before hitting a wall. My air front air bag never deployed. The collision avoidance did not engage or signal. I don’t understand how a vehicle can shift it self in and out of gear on its own. If i’m doing 25 mile the vehicle shouldn’t make rpm act like i’m doing 100. Also if i’m doing 70 mile the vehicle should not shift down while pressing the gas pedal. Had they listened to me and took what i was saying seriously this would have never happened. Accident location harperwoods mi [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
| VIN Pattern | 1GYS4KKL*MR****** |
| Drive Type | 4WD/4-Wheel Drive/4x4 |
| Gross Vehicle Weight Rating | Class 2F: 7,001 - 8,000 lb (3,175 - 3,629 kg) |
| Manufacturer | GENERAL MOTORS LLC |
| Make | CADILLAC |
| Model | Escalade ESV |
| Model Year | 2021 |
| Series | Premium Luxury |
| Body Class | Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV) |
| Vehicle Type | MULTIPURPOSE PASSENGER VEHICLE (MPV) |
| Engine Model | L87 |
| Engine Configuration | V-Shaped |
| Engine Displacement (L) | 6.2 |
| Engine Displacement (CC) | 6200 |
| Engine Displacement (CI) | 378.347 |
| Other Engine Info | DI DFM, ALUM, GEN 5 |
| Primary Fuel Type | Gasoline |
| Transmission Style | Automatic |
| Transmission Speeds | 10 |
| Wheelbase - Short | 134.1 |
| Brake System Type | Hydraulic |
| Electronic Stability Control | Standard |
| Traction Control | Standard |
| Blind Spot Monitoring System | Standard |
| Lane Departure Warning | Standard |
| Lane Keep System | Standard |
| Forward Collision Warning | Standard |
| Advanced Automatic Collision Notification | Standard |
| Rear Visibility System | Standard |
| Rear Cross Traffic Alert | Standard |
| Daytime Running Light | Standard |
| Tire Pressure Monitoring System (TPMS) | Direct |
| Keyless Ignition | Standard |
| Auto Reverse System | Standard |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Side Air Bag | 1st Row (Driver and Passenger) |
| Curtain Air Bags | All Rows |
| Seat Belts | Manual |
| Other Restraint System Info | Airbag: Front Inboard Seat Side (1st row) |
| Lower Beam Headlamp Light Source | LED |
| Semiautomatic Headlamp Beam Switching | Standard |
| Plant City | ARLINGTON |
| Plant State | TEXAS |
| Plant Country | UNITED STATES (USA) |