2024 BMW IX - POWER TRAIN, ELECTRICAL SYSTEM, and ENGINE Failure Complaint (#b1409f)

2024 BMW IX

  • Date of Incident: Aug-22, 2024
  • Date complaint filed: Sep-25, 2024
  • Failed components: POWER TRAIN, ELECTRICAL SYSTEM, and ENGINE

Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the bmw dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. Bmw north america then told the santa monica bmw dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while i was driving and at any time but bmw did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask bmw north america to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like bmw is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?

Vehicle VIN Info

VIN PatternWB523CF0*RC******
Gross Vehicle Weight RatingClass 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg)
ManufacturerBMW AG
MakeBMW
ModeliX
Model Year2024
SeriesiX xDrive50
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Engine HP516
Engine KW384.781
Primary Fuel TypeElectric
Electrification LevelBEV (Battery Electric Vehicle)
Front Air Bags1st Row (Driver and Passenger)
Knee Air Bags1st Row (Driver and Passenger)
Side Air Bag1st and 2nd Rows
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Seat Belt PretensionerYes
Other Restraint System InfoSeat Belt: All positions / Pretensioners, Side Airbags, Head Inflatable Restraint: Front Row & Rear Outboard Driver-side, Rear Outboard Passenger-side
Plant CityDINGOLFING
Plant CountryGERMANY
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