2024 BMW IX - ELECTRICAL SYSTEM and UNKNOWN OR OTHER Failure Complaint (#b11633)

2024 BMW IX

• Date of Incident: Jul-30, 2024
• Date complaint filed: Jul-31, 2024
• Failed components: ELECTRICAL SYSTEM and UNKNOWN OR OTHER

I was driving in heavy traffic and the car turned off. The dash went black the parking brake set the seats and the mirrors adjusted the steering wheel moved up as if i was getting out of the car. I tried to continue driving when realized the car was not on. I pressed start button car came on in drive ready mode display rest to factory setting erased all my personal settings display on drivers side charged to a default setting seat and mirrors adjusted steering wheel trained in up position. I began driving display rest set to my personal saved settings called bmw they wanted to tow to the dealer i was 2 miles from dealer drive car there pulled into bay and entire display went black. I had a problem with the car on 6/30/24 where the display crashed dealer kept car for a couple of days retuned car to me and ca would not turn on. Towed to dealer and filed a case with bmw of na. At that time they offered no explanation except that car wasn’t currently experiencing any issues. I questioned whether or not the car could malfunction while driving with no clear answer. I requested a new vehicle but was denied since i had possession of the car when i was told by dealer that i could pick it up. This vehicle is a lease with a 1295. 00 payment it has 11000 miles on it

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