I received the recall notice and i attempted to get my battery inspected and interim software installed on my vehicle on 9/9 at audi north atlanta. I was told that neither can be done because they do not have the parts needed for the inspection or the software install. When i pressed for more information, i was told that the inspection and software update will make the vehicle undriveable until they have the required parts. I was told i would be contacted when the parts were in so that my vehicle could be inspected and the software update could be installed. On the evening of 9/12, when i started my vehicle a red warning light appeared with the message "electrical system malfunction! Safely stop the vehicle". I contacted the nearest audi dealership (audi gwinnett) and told them i think i'm having an issue related to the recall. They said they could check the vehicle but they didn't have any appointments for a week. I let the vehicle sit and the warning went away. I attempted to make it to audi north atlanta (who have worked on the battery of my vehicle before) before the closed, but i was unable to. The next morning (9/13), the warning light had returned with the same message as before. I again let the vehicle sit until the warning went away. I took the vehicle to audi north atlanta and was told again that my vehicle cannot be inspected for the recall and that i am responsible for a diagnostic fee since the warning light is not on. I asked why this wasn't attached to the recall inspection and was told that the warning light could be on for any reason. I again asked about why they couldn't do the free recall inspection and again i was told they do not have the required parts. I have reviewed the documents associated with the 93u9 recall (nhtsa #23v867000) and the only part required for the inspection and software update is a sticker to remind me not to charge my vehicle past 80%.
The vehicle's charging system keeps failing and turning off the charger. The rear doors do not open from the inside of the vehicle (intermittently).
Vehicle malfunctioned and stopped in middle of highway with no warning. It forcefully braked to shutdown. Was able to restart car and drive away after a minute. Two days later it had emergency sos warning on dashboard. Took vehicle in for diagnostic and repair. When pushing software update the module locked up and car would not start. Replaced module but not confident vehicle will not repeat random behavior. No data provided by audi to ensure this was not trial and error corrections and that the vehicle is safe.
On 1/18/23, i was driving my 2022 e-tron on a roadway that had no center lane markings. I had my seatbelt and cruise control on. I was traveling at 34mph straight on the right side of the roadway. Suddenly, and without warning, my car took control, drove off the road to the right, and crashed into a tree. I suffered severe injuries, including but not limited to, loss of consciousness, concussion with vertigo, vision problems, neck, back, left arm/hand, and left leg injuries. I continue to suffer from my injuries to this day.
The contact owns a 2019 audi e-tron. The contact received notification of nhtsa campaign number: 23v867000 (electrical system); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Subject: formal complaint regarding water ingress and electrical damage – seeking damages dear audi customer service, i am writing to formally lodge a complaint regarding significant issues with my audi vehicle, which have led to severe damage and financial loss. Below are the details of the incidents: initial incident of water ingress: a few months ago, my audi experienced water ingress through the sunroof, causing water to enter the front of the vehicle. This issue was addressed and repaired by your dealership under warranty. Recent incident of water ingress: from june 13 to june 15, during heavy rains in florida, my vehicle was stationary and parked. On [xxx], while driving the vehicle, i noticed an electrical burning smell and had to stop immediately. All the lights were displaying errors. Upon taking the vehicle to the audi dealership, it was discovered that there was water ingress into the battery area and the rear of the vehicle. Despite the previous repairs for water ingress, the recent inspection revealed extensive water damage. The dealership has stated that the damage cannot be repaired under warranty and provided an estimated repair bill of $23,000. Consequently, my insurance company had to declare the vehicle a total loss. Given the history of water ingress issues and the failure of the initial repair to prevent further damage, it is evident that there is a significant defect in the vehicle. It is unacceptable that such a defect has not been adequately addressed, posing a safety hazard to consumers. Please investigate as i am not the only victim of this problem and audi is aware. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
Going about 50-55mph on dark road i have driven on for last six months in all conditions. Last night was normal dry conditions. I had cruise control and audi presense set to early detection. Suddenly the brakes engaged hard for a split second and then stopped. While this happened the cockpit display said "audi pre sense" with a red circle icon below. After this the vehicle continued to drive without further incident. This is a common problem in various audi models that would present various dangers. In particular i can't imagine what would happen if my pregnant wife was buckled in and the brakes suddenly slammed hard.
First time in november the sign came on that there was an electrical system failure. We took the car to the shop, in audi raleigh and they said that they fixed the issue. Although, we had to wait for an available appointment for over a month. This time, after 3 months, the same sign came on, electrical system failure, plus all wheel drive faiture. While driving to the dealership the car stopped abbraptlly on the highway and we had to call a tow truck. This was scary because the car stopped and just would not move,. Audi knows that all 2022 -tron models have this issue and disregards the safety of the customers.
The contact owns a 2019 audi e-tron. The contact received notification of nhtsa campaign number: 23v867000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2019 audi e-tron. The contact stated that while the vehicle was parked in a garage, there was a sudden odor of smoke detected. The contact stated upon discovering the smoke, the contact noticed fumes and flames coming from the engine compartment and the rear undercarriage. The contact stated the vehicle was unoccupied at the time of the fire. The fire was extinguished by the fire department. A fire report was filed. A police report was not filed. The dealer was contacted. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.